Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
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How long will delivery take with shipping policy?
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 6-11 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average time: 1-3 days business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact
us and we will do our best to reply within 24 hours 🙂
What exactly happens after ordering?
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Where can I view my sales receipt?
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How do I add a gift receipt to an order?
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How long do I have to return an order?
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Payment Information
How is the recipient reimbursed?
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Can I be reimbursed through the original payment method?
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Can the country receiving the shipment be different than the country of purchase?
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How can I return an item?
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Will I receive the same product that I see in the picture?
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Will you restock items indicated as “out of stock?”
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Orders and Returns
Delivery charges for orders from the Online Shop?
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Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
How long will delivery take?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
What exactly happens after ordering?
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How long does the delivery take and how much does it cost?
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Which browser is best to use the site?
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How do I subscribe to the newsletter?
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